The 112 is a General Czech emergency number (more information below.)
There are other numbers working alongside 112, like;
158 – Police department
150 – Fire brigade
155 – Medical Emergency (Ambulance/First Aid).
If foreigner get to need of intervention of emergency units and is not able to describe incurred situation well in Czech, only choice are emergency call centers on line 112. These centers are well prepared for all foreign languages.
Operators are trained to speak English, German, French, Spanish, Italian and Russian. If caller does not even speak these languages operators are able to transfer the call to another emergency center that is able to help in language, that caller speak sufficiently good. Emergency operators are also able to immediately locate the caller’s position, which is good when caller is in new or unfamiliar environment.
It is possible to call the emergency number 112 from fixed phones, public pay phones and mobile phones. All calls are for free and it is even not need to have SIM card if call is from cell phone.
When you call 112, please specify:
- WHO is calling
- WHAT has happened
- WHERE it happened
- WHEN it happened
- HOW MANY persons are injured
- What are the INJURIES
- What are the CIRCUMSTANCES at the scene of the accident (fire, hazardous substances, damaged gas or other installations, etc.)
What kind of ASSISTANCE you need
Bear in mind that with most accidents time is of vital importance. Act at once and to the best of your ability.
Although there are many different types of disaster, the following applies to all of them:
- Try to keep calm.
- If possible, try to help yourself and other people.
- You should seek help primarily from your immediate family, neighbours, friends or people who are at the accident site.
- If you believe that you cannot deal with the situation by yourself, you should call the notification centre at once by dialling 112.
- If you need immediate medical attention, help from fire protection units, emergency help from the veterinary service, or help from mountain or cave rescue services or police.
- If you notice that fire has broken out, that a hazardous substance is leaking, that drinking water, a stream, a river or the sea have been polluted, that there is the threat of a landslide or avalanche, that electrical or telephone lines have been cut off, or any other phenomena that pose a threat to the life or health of people and animals, or to property, cultural heritage and the environment.
- If, in the event of a disaster or of the increased threat of a natural or other disaster (and generally), you need information on disruptions in the supply of drinking water, electrical power or gas, disruptions in the telephone network, and information on the level of snowfall in high mountain regions.