Educational activities of Roche Ltd, Diagnostics Division

Syllabus

Engagement of partner - Roche Ltd, Diagnostics Division

Working days in Roche Ltd, Diagnostics Division Prague for students and partners:

Organization
Working day three times a year
Participation: 3 x 10 students + partners
Suggested terms of working days in 2011: May, October, November
Spring semester 2011 starts on 21 February, autumn semester of the following academic year starts approximately the third week in September.

Theoretical part:

Aims: To introduce the corporation and local representation of Roche Ltd, Diagnostics Division
Method: Presentation in conference room of Roche Ltd, Diagnostics Division, third floor, Karlovo náměstí 17, Prague

1. Opening part (common for all terms):

• Introduction of the company, mission, corporate strategy and organizational structure of the corporation (TP)
• Introduction of Roche Ltd, Diagnostics Division, strategy and organizational structure (TP)
• Procedure scheme- how does the organization Roche Ltd, Diagnostics Division work? (TP)
• Introduction of particular business and supporting sections (TP)
• Marketing tools, customers support (RB)
• Personnel policy, career development, work with employees (TP, LN)

2. Introduction of particular business and supporting sections:

• BA Professional Diagnostics
• Marketing department (RB)
• Sales department (LŠ)
• BA Molecular Diagnostics, Applied Science (DŽ)
• Technical service department (MP)
• Logistics department and Financial department (MŠ)
• Quality management systems of Roche Ltd, Diagnostics Division (LN)
• Public relations (OB)
• Medical marketing (OB)
• Assay marketing (KM)

3. Personnel policy

• Recruitment: qualification requirements, selection procedure; who may succeed etc. Discussion with a personnel officer could be interesting and beneficial to students.
• Education of employees
• Career development
• What is interesting for students: HR - Job Profiles, bonus system of rewards, structured selection procedure - show the table for new employees, structured farewell interview. How does motivation work, difference among training, mentoring and coaching, their contribution (LN)
• SCARF and relations management on the working place, why bad relations of intelligent, active and creative people can reduce their final output by up to 50% etc. (LN)

4. Quality management processes

• What is ISO generally for, and then its application to Roche Ltd, Diagnostics Division, complaint management, IVD - what is it, role of State Institute for Drug Control, obligations of producer IVD to after-sales monitoring (vigilance, FSN – Field Safety Notice and FSCA - Field Safety Corrective Actions, obligations of user to implement them - integral part of Instruction for usage as leaflets. In case of non-observance, the producer is not responsible for results and quality

5. Marketing tools and means

• Web presentation of Roche Ltd, Diagnostics Division (KM)
• Printed materials - booklets, leaflets
• Educational events for customers
• Quarterly Labor Aktuell (LN)

6. Customers support

• R&D criteria for development and modernising of methods portfolio (KM, IK)
• Importance of CE/FDA certification, what it means and what it does not mean (KM)
• Analysis, operational simulation and possible solution of a lab by means of PC tools (PK)
• Roche Ltd, Diagnostics Division e-services (PP)
• Trends of analysers development, SWA platform, harmonisation (PO)
• Application support and problems solving on various analytic systems, our tools and mechanism of problems solving (support of GSS, Clarify Prisma and CM) and a possible feedback from the producer PB, CAPA.

Practical part:

Aim: to show the students the real atmosphere of routine work so that they can imagine the current working mode in the company
Method: Division into 3 students groups and work directly in the sectors

7. Business department (LŠ, DŽ):

8. Marketing department (RB, DŽ)

9. Logistics (MŠ):

• Processing of orders and requirements
• Flows of goods, transport, cooling…

10. Technical service

• Service department, processes, communication and management systems (MP)
• Demonstration of modern analytical system construction (VF)
• Demonstration of cobas link, e-library, means and tools of information communication (PP)
• Security of work (MP)

11. Application support

• Processes, communication and management systems (RB)
• Problems solving on various analytic systems, our tools (Product Managers)
• Mechanism of problems solving (support GSS, Clarify Prisma and CM) and a possible feedback from the producer PB, CAPA

Used abbreviations and initials:

TP: RNDr. Tomáš Petr
RB: Ing. Radoslav Blažek
DŽ: Mgr. Dalimil Žůrek
LŠ: Mgr. Libor Ševčík, MBA
LN: Ing. Lenka Nováková
KM: Ing. Kateřina Málková
OB: MUDr. Olga Bálková
PO: RNDr. Petr Ondráček
MŠ: Ing. Milan Švorc
PK: Ing. Petr Kopecký
PP: Ing. Pavel Prouza
IK: Ing. Igor Klimíček
VF: Ing. Vladimír Frančík
MP: Ing. Miroslav Paráček