Frequently Asked Questions related to the current situation

Find questions and answers relating to teaching, study matters and financial issues.

3 Nov 2020

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Teaching

2. How can I find the correct pavilion on campus?

Due to new teaching in SIMU, the pavilion numbers on campus have been changed. Unfortunately, due to technical issues, it has not yet been converted to the timetable in IS. Therefore, look at the plans before going to the lesson:

The new plan of UKB and SIMU here.

3. Where can I get information on IT tools?

You will find an overview of the most used IT services and computer classrooms (MS Office download, WIFI, storage and data sharing, SUPO account, etc.) There is a new tool for E-Loans – Books Available Online.

4. Where can I get more information about MS teams?

Instructions on how to work with the online communication tool MS TEAMS, which is mostly used for online teaching at LF MU, you can find here.

In the case of online teaching, you will receive an e-mail from the teacher with an invitation to connect to the given team (seminar group) in the current semester. In the case of the state exam, you are called individually.

5. Can I borrow books online?

We have launched an e-loans for students to access books online.

More information here.

Library Information can be found here

6. Who can get a locker?

The following students are entitled to lockers: Dentistry 1st - 5th year, General Medicine 1st - 2nd year. If you didn't receive an email with the assigned code, first check if it has not fallen into spam. When you are entitled to have a locker and you did not receive an e-mail, contact Ms Lenka Grycova - lenka.grycova@med.muni.cz.

Study matters

1. How to arrange an apology in the IS?

Go to the IS -> Student -> During studies -> Document Office -> Submit a new application -> :

Select  "Absence excuse - bachelor and master study programmes"

In the next step, you will be asked to fill in the required information - please explain the reason of your absence properly in the application. You also need to scan some sort of confirmation of your absence (such as an official document from a doctor or other institution). The decision of acceptance is sent electronically to your email. The absence has to be submitted up to 5 days after the absence.

Do not forget to contact your teachers to arrange for substitution of the classes you missed (or follow the guideline in the syllabus/study materials of that particular course).

2. How can I interrupt my studies?

You can submit the application for interruption of studies online. Please go to the IS -> Student -> During studies -> Document Office -> Submit a new application -> 

-  "Request for interruption of Studies"

In the next step, you will be asked to fill in the required information and state reasons. The decision of acceptance is sent electronically to your email.

The conditions for the interruption are in accordance with the study and Examination regulations, section 13, par. 1a).

See the full information here.

3. How can I terminate my studies?

You can submit the application for termination of studies online. Please go to the IS -> Student -> During studies -> Document Office -> Submit a new application -> :

-  "Abandonment of studies - bachelor and master study programmes"

In the next step, you will be asked to fill in the required information and state the reasons.

The decision of acceptance is sent electronically to your email.

4. How to download an online confirmation of studies, transcript of records or syllabi?

You can download the current confirmation of studies and other documents online from the IS. Please go to the IS -> Student -> During studies -> E-Transcripts

5. Do I have to take physical education courses?

Yes, you need to complete 2 PE courses during your studies. The teaching of university PE courses is the responsibility of the Faculty of Sports Studies. Find here.

6. I lost my ISIC, what to do?

You need to buy a new one. You can pay in cash (380 CZK) at the Cash Desk, then bring the receipt into the International Studies Office during the Office Hours, and your study advisor will order a new ISIC.

If you need to order it online, contact the International Studies Office for instruction.

9. How to add elective courses?

Please, count the credits for the next semester and if you DO NOT have enough credits (at least 20), you must register for some elective courses

How to register for a course:https://is.muni.cz/auth/help/student/registrace?vysl=303349;lang=en#s_reg_jakWhile registering, do not forget to change the period to the actual semester in thetop right corner (a common mistake).

Financial issues

1. Where can I find my invoice?

First year students cannot see their invoice in the INET system - they obtain a physical invoice during admission. 

From second year on, you can see your invoice in the INET:

In the INET system

  • Log in (the same way as to the IS)
  • Search for Claims
  • Download your invoice

The invoice is always the same for the whole year. You can split the payment into two instalments (per semesters).

 

2. What is my variable symbol/reference/advance number?

You will find this number in your invoice as “Our reference”. This number will indicate your payment and it helps us to pair it with your account. Without the number the payment is not connected to your name and needs to be tracked down.

3. Can I get my invoice in other currency?

No, only in CZK. If possible, transfer the amount directly in CZK. If that is not available, please check your Inet once the payment arrives, and settle the difference in CZK at the Cash Desk.

4. I have paid, but there is no record in the Inet – what to do?

  1. Check if the payment really left your account.
  2. The transfer may take some time – within the country, it may take a couple of days (since the payment needs to be processed by our Economic Dpt.); international payments may arrive in a week or so.
  3. Maybe you did not use your Reference number/Variable symbol, in that case, please contact the International Studies Office with a confirmation of your payment.
  4. You may have accidentally sent your money to your SUPO account – please contact the International Studies Office.

5. Where can I find the deadline for my payment?

Deadlines are stated in your contract and in general, you need to pay before the semester starts (usually no later than 15th September for the autumn and 1st March for spring). From second year on, your deadline is stated in your invoice. 

6. Can I split the tuition fee and pay for each semester separately?

Yes, the invoice is always for the full year; however, you can split the payment and pay for each semester separately. You just transfer half of the full amount.

7. Where to check if my payment arrived?

In the INET system

  • Log in (the same way as to the IS)
  • Search for Claims
  • See if your payment arrived

(Your payments in the Inet is visible only for second-year students and higher, if you are a first-year, contact the International Studies Office)

9. Are there any scholarships available?

  • There is an accommodation grant – you can apply for it each semester. You will be notified by email, or you can check the Scholarships in the IS to find out when it is possible to apply, and if you are eligible. To get the grant you need to fill in your Czech bank account into the IS into the Scholarship section.
  • Students with excellent study results will be also rewarded financially. You do not need to apply for that, it is calculated automatically according to your results in the IS.

11. How to pay student fees with your home currency?

You can use the GlobalPay for Students platform to pay student fees by bank transfer, credit card, or by using a wide range of local online payment options including Alipay, UnionPay, India Bank Transfer and more without incurring any transaction charges.

The GlobalPay for Students platform allows students, their families or their sponsors to pay student fees in the currency of choice and provides a simple and secure way to initiate the payment.

https://www.med.muni.cz/en/students/bank-transfer-and-online-payments-platform


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